Status and support
Use status.keirolabs.ai for public availability updates. During paid beta, your invite email may also include a private support channel.
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Check service status#
Public status updates describe customer-visible symptoms and affected public surfaces. They avoid sensitive operational detail and customer-specific data.
Open a support request#
Use hello@keirolabs.ai or the support channel included in your invite for account, API-key, billing, usage, limit, model-access, reliability, data-handling, or security questions.
Include safe context#
When reporting an issue, include:
- approximate timestamp and timezone
- endpoint path
- model ID
- HTTP status
- whether the request streamed
- request ID, if returned
Keep secrets out#
Do not include API keys, external service credentials, private datasets, or full logs that may contain secrets.