> Keiro Labs API documentation - Status and Support
> Page: https://docs.keirolabs.ai/status-support.html
> Markdown: https://docs.keirolabs.ai/status-support.md
> Agent index: https://docs.keirolabs.ai/llms.txt
> API base URL: https://api.keirolabs.ai/v1
> Auth: send "Authorization: Bearer <api-key>" with a key created in the
> Keiro console (https://console.keirolabs.ai/api-keys). Use credentials saved by
> `keiro setup`, or resolve the key from a secret manager or an owner-only
> secret file and pass it to the client explicitly. Never read another
> provider's variable, and never put raw key material in environment
> variables, code, docs, or logs.

# Status and support

Use [status.keirolabs.ai](https://status.keirolabs.ai) for public availability
updates. During paid beta, your invite email may also include a private support
channel.

## Check service status

Public status updates describe customer-visible symptoms and affected public
surfaces. They avoid sensitive operational detail and customer-specific data.

## Open a support request

Use `hello@keirolabs.ai` or the support channel included in your invite for
account, API-key, billing, usage, limit, model-access, reliability,
data-handling, or security questions.

## Include safe context

When reporting an issue, include:

- approximate timestamp and timezone
- endpoint path
- model ID
- HTTP status
- whether the request streamed
- request ID, if returned

## Keep secrets out

Do not include API keys, external service credentials, private datasets, or full
logs that may contain secrets.

## Related pages

- [Errors](errors.md)
- [Usage and billing](usage-billing.md)
- [Beta SLA](beta-sla.md)
- [API keys](api-keys.md)